UC automation for migration, operations and support

Automate the work around Cisco UC projects.

Two focused applications for teams working with Cisco UCCX and Finesse — built to reduce manual effort, improve control, and make project delivery safer.

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Products designed for real Cisco UC work.

Purpose-built tools for migration teams, contact-centre admins, and support staff who need speed without losing control.

Migration automation

UCCX Migration Tool

A web-based tool for importing, reviewing, validating, and preparing Cisco UCCX configuration migrations across projects.

Import configuration from source UCCX via API or xml
Review skills, resource groups, resources, teams, CSQs, applications and triggers
Provision configuration to target UCCX via API
Manage project-based access and audit history
Prepare cleaner migration workflows with better visibility

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Cisco Finesse operations

Finesse Phone Book

A modern Cisco Finesse phone book management gadget that lets authorised supervisors manage contact lists directly inside the Finesse Desktop.

Search contacts instantly by name, phone number, or description
Add, edit, delete, and bulk-delete phone book entries from a clean interface
Responsive layout designed to fit inside the Cisco Finesse gadget container
Confirmation workflows help protect critical phone book data from accidental deletion

Read product README →

From assessment to controlled delivery.

A simple operating model for teams managing Cisco contact-centre change.

AssessUnderstand source systems, configuration data, and project readiness.

ValidateReview imported data and identify risks before implementation.

AutomateUse product workflows to reduce manual entry and repetitive admin work.

OperateGive supervisors and admins cleaner tools for ongoing support.

Built around the Cisco UC stack.

Focused integrations and workflows for the systems your team already works with.

Cisco UCCX Cisco Finesse XML Configurations REST APIs Supervisor Workflows Project Audit

Ready to talk through your UC project?

Tell us what you are migrating, what systems are involved, and where the risk or manual work is. We’ll help map the right product fit.